Sellforte Data Switching Notice

Sellforte Data Switching Notice

Version 2026-09-22

This notice explains export, switching, erasure, and international-access safeguards. The applicable rights, process, and fees follow the Agreement and mandatory law.

Your use of the Services is governed by the current published Terms of Service where agreed, or the other agreement in force between your organization and Sellforte (the “Agreement”). “DPA” means the data processing agreement or appendix applicable to your organization. References and links to published standard terms do not replace your Agreement or automatically make newer terms applicable. Mandatory legal rights and obligations remain unaffected.

1 Requesting an export or switch

Partial exports of Analysis Results and Customer Content are available through the Online Service. Contact support@sellforte.com for a full export or other data not available through self-service downloads. Exporting data, using another service in parallel, stopping use, or withholding inputs does not itself terminate the Order Form or end payment obligations.

For a full switch or erasure, email notices@sellforte.com, identify the affected services or Order Form, and state whether you are switching to another provider, moving to your own infrastructure, or terminating and erasing data. For switching, identify the destination and necessary contacts. Follow the applicable contractual notice requirements. Where the EU Data Act applies, a qualifying full-switch or erasure request initiates the applicable termination process; no separate cancellation is required.

Where the EU Data Act applies, the notice period is two months or a shorter agreed period, even during a Minimum Term. Switching follows without undue delay within 30 calendar days after that notice period. If technically unfeasible, Sellforte explains why within 14 working days of the request and specifies an alternative transition of no more than seven months. The Customer may extend the transition once for a period it considers appropriate. Sellforte provides the required assistance, continuity, risk information, and security, and the Parties cooperate in good faith.

Where the EU Data Act applies, the affected service contract ends on successful completion of switching, or at the end of the notice period for erasure without switching. Sellforte confirms termination. Other termination arrangements follow the Agreement.

2 Exportable Data and protected technology

Exportable Data comprises the following categories to the extent arising directly or indirectly, or co-generated, from the Customer's use and retained by Sellforte: (a) Customer Content; (b) Analysis Results and reports; (c) AI inputs, AI Output, and conversation history; (d) Customer-specific configurations and transferable digital assets; and (e) Customer-specific usage and interaction metadata and Automated Action instructions, approvals, and execution records. This includes relevant data generated during switching. The Agreement and mandatory export rights determine the applicable scope. Every original format or historical version need not be retained, and data lawfully deleted before an export request need not be recreated.

Protected technology, internal data, and pooled anonymous statistics are excluded only as permitted by the Agreement and applicable law. Customer-specific aggregated results remain within the applicable export scope. Exclusions must not prevent lawful switching or legally required exports. Sellforte need not replicate its service in the destination or build new technology beyond applicable obligations. Credentials and secrets require secure handling and, where appropriate, reauthorization. Personal Data exports remain subject to applicable data-protection law.

3 Formats and export register

Exports use structured, commonly used, machine-readable formats appropriate to the data. Available data fields, structures, and export formats vary according to the Customer’s source data, agreed modeling scope, and enabled features. Contact support@sellforte.com for the details applicable to your Services and to arrange a full export. Partial self-service exports are also available in the Online Service. Sellforte provides the open interfaces free of charge, supporting information, and interoperability required by applicable law, including for parallel use where required.

4 Fees and deletion

Export, switching, subscription, and committed fees, payment timing, and any refunds follow the Agreement and applicable law. Switching or erasure does not, by itself, cancel fees already due or remaining committed fees payable under the Agreement. Payment timing, exceptions, and refunds follow Section 17.8 of the applicable Terms of Service or the corresponding provisions of the Customer’s Agreement. Where the EU Data Act applies, switching charges cannot exceed directly incurred switching costs before 2027-01-12 and are prohibited from that date. Any more favorable fee terms in the Agreement continue to apply. Work beyond the agreed or legally required assistance requires separate agreement. This notice does not add fees or change agreed payment or refund rights.

Retrieval periods, active-system deletion, backup expiry, any permitted legal retention, and deletion confirmation follow the Agreement, applicable DPA, lawful customer instructions, and mandatory requirements. Where the EU Data Act applies, its minimum retrieval period of at least 30 calendar days after the agreed transitional period must be available. Erasure requests are handled in accordance with applicable law. Confirm the schedule applicable to your services with Sellforte; retained copies remain protected.

5 Infrastructure and international access

Sellforte Solutions Oy is established in Finland. AWS hosting defaults to Ireland (eu-west-1), with other regions possible under agreed customer requirements or backup arrangements. Google Cloud is an alternative on request, with EU hosting by default; Fivetran ingestion also defaults to the EU. Actual providers, locations, international access, and transfer safeguards follow the Agreement, applicable DPA, and agreed service configuration. Contact privacy@sellforte.com for the details applicable to your services.

Sellforte uses access controls, encryption, contractual safeguards, and request-review procedures to prevent unlawful government access to EU-held data. It assesses requests, notifies the customer where permitted, challenges requests where required, and limits disclosure to what is legally required. These safeguards follow applicable law and the Agreement; personal data transfers also follow the applicable DPA. Contact privacy@sellforte.com for safeguard information.

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