These documents concern agreements with Sellforte Solutions Oy. The contracting entity in your Order Form determines the applicable terms. Terms for the other Sellforte contracting entity.
Last updated: 2026-11-11
This notice explains how to export data, switch to another provider, or have data erased, and where the Online Service is hosted. It contains the information and export register required by the EU Data Act. Rights, process, and fees follow the Agreement and mandatory law.
Your organization’s use of the Services is governed by its agreement with Sellforte (the “Agreement”), which is either the published Terms of Service or another signed agreement. “DPA” means the data processing terms that apply under the Agreement. This notice does not change the Agreement or make newer terms apply, and mandatory law remains unaffected. Capitalized terms have the meanings in the Agreement, and “personal data” has its GDPR meaning.
1 Requesting an export or switch
Partial exports of Analysis Results and Customer Content are available through the Online Service. Contact support@sellforte.com for a full export or other data not available through self-service downloads. Exporting data, using another service in parallel, stopping use, or withholding inputs does not itself terminate the Order Form or end payment obligations.
For a full switch or erasure, email notices@sellforte.com, identify the affected Services or Order Form, and state whether you are switching to another provider, moving to your own infrastructure, or terminating and erasing data. For switching, identify the destination and necessary contacts. Follow the applicable contractual notice requirements. Where the EU Data Act applies, a qualifying full-switch or erasure request initiates the applicable termination process; no separate cancellation is required.
Where the EU Data Act applies, the notice period is two months or a shorter agreed period, even during a Minimum Term. Switching follows without undue delay within 30 calendar days after that notice period. If technically unfeasible, Sellforte explains why within 14 working days of the request and specifies an alternative transition of no more than seven months. The Customer may extend the transition once for a period it considers appropriate. Sellforte provides the required assistance, continuity, risk information, and security, and the Parties cooperate in good faith.
Where the EU Data Act applies, the affected Order Form ends on successful completion of switching, or at the end of the notice period for erasure without switching. Sellforte confirms termination. Other termination arrangements follow the Agreement.
2 Exportable Data and protected technology
Exportable Data is defined in the Agreement and includes relevant data generated during switching. Sellforte need not keep every original format or historical version, or recreate data lawfully deleted before the request.
Protected technology, internal data, and pooled anonymous statistics are excluded only as permitted by the Agreement and applicable law. Customer-specific aggregated results remain within the applicable export scope; third-party data whose license prohibits onward transfer is excluded. Exclusions must not prevent lawful switching or legally required exports. Sellforte need not replicate its service in the destination or build new technology beyond applicable obligations. Credentials and secrets require secure handling and, where appropriate, reauthorization. Personal Data exports remain subject to applicable data-protection law.
3 Formats and export register
Exports use structured, commonly used, machine-readable formats appropriate to the data. Available data fields, structures, and export formats vary according to the Customer’s source data, agreed modeling scope, and enabled features. Contact support@sellforte.com for the details applicable to your Services and to arrange a full export. Partial self-service exports are also available in the Online Service. Sellforte provides the open interfaces free of charge, supporting information, and interoperability required by applicable law, including for parallel use where required.
Dataset or asset | Data structures | Available formats and specifications | Export method and limitations |
Customer-provided data | Customer-specific source datasets and retained records. Fields, types, keys, relationships, units, and time zones depend on the connected sources and agreed configuration; documentation accompanies or is agreed for the export. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. Encoding, delimiters, and schema details are documented for the requested export. | Use available self-service downloads for partial exports or contact support@sellforte.com for a full export. Identity and authority are verified. |
Analysis Results | Delivered customer-specific Analysis Results, metrics, estimates, forecasts, and reports; granularity and dimensions follow the agreed modeling scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. Customer-specific schema documentation is provided with or agreed for the export. | Self-service where available, otherwise by request to support@sellforte.com. |
Customer-specific settings and digital assets | Retained customer-specific configurations and transferable digital assets within the Agreement’s export scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. | Request through support@sellforte.com. |
Other exportable data and metadata | Retained AI inputs, AI Output, conversation history, customer-specific usage and interaction metadata, and Automated Action instructions, approvals, and records within the applicable export scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. | Request through support@sellforte.com. |
XLSX has worksheet row limits; larger datasets use CSV, JSON, or another agreed format.
4 Fees and deletion
Export, switching, subscription, and committed fees, payment timing, and any refunds follow the Agreement and applicable law. Switching or erasure does not, by itself, cancel fees already due or remaining committed fees payable under the Agreement. Where the EU Data Act applies, switching charges cannot exceed directly incurred switching costs before 2027-01-12 and are prohibited from that date. Any more favorable fee terms in the Agreement continue to apply. Work beyond the agreed or legally required assistance requires separate agreement. This notice does not add fees or change agreed payment or refund rights.
Retrieval periods, active-system deletion, backup expiry, any permitted legal retention, and deletion confirmation follow the Agreement, applicable DPA, lawful Customer instructions, and mandatory requirements. Where the EU Data Act applies, its minimum retrieval period of at least 30 calendar days after the agreed transitional period must be available. Erasure requests are handled in accordance with applicable law. Confirm the schedule applicable to your services with Sellforte; retained copies remain protected.
5 Infrastructure and international access
Sellforte Solutions Oy is established in Finland. The Online Service uses AWS, with Ireland (eu-west-1) as the default primary hosting region, through Amazon Web Services EMEA SARL in Luxembourg. Other AWS regions may be used for agreed customer requirements or backup arrangements, subject to the Agreement and DPA. Google Cloud is an alternative for customers requesting it, through Google Cloud EMEA Limited in Ireland, with EU hosting by default and other regions available at the Customer's request. Fivetran provides data connectors and ingestion with EU processing by default; other processing regions may be selected at the Customer's request.
These providers belong to US-based groups, and international support and related operations can involve additional jurisdictions under the relevant supplier arrangements. The agreed service configuration and Annex C identify the applicable hosting arrangements and authorized recipients. International processing remains subject to the Agreement and DPA.
Sellforte uses access restrictions, encryption, contractual safeguards, and review procedures to prevent unlawful governmental access to non-personal data held in the EU. It checks the validity and scope of requests, challenges them where required, seeks permission to notify the Customer where appropriate, and limits disclosure to what is legally required. Transfers of and access to Customer Personal Data also follow the DPA and Annex D. Further information about safeguards is available at privacy@sellforte.com.
