These documents concern agreements with Sellforte Solutions Oy. The contracting entity in your Order Form determines the applicable terms. Terms for agreements with Sellforte, Inc..
Last updated: 2026-11-12
This notice explains how to export data, switch to another provider, or have data erased, and where the Online Service is hosted. It contains the information and export register required by the EU Data Act. Rights, process, and fees follow the Agreement and mandatory law.
Your organization’s use of the Services is governed by its agreement with Sellforte (the “Agreement”), which is either the published Terms of Service or another signed agreement. “DPA” means the data processing terms that apply under the Agreement. This notice does not change the Agreement or make newer terms apply, and mandatory law remains unaffected. Capitalized terms have the meanings in the Agreement, and “personal data” has its GDPR meaning.
1 How to request an export, switch, or erasure
- Partial exports: use the self-service downloads in the Online Service.
- Full export: email support@sellforte.com.
- Switch or erasure: email notices@sellforte.com. Identify the affected Order Form and whether you are switching to another provider, moving to your own infrastructure, or terminating and erasing data. For a switch, name the destination and the necessary contacts.
Notice periods, switching timelines, fees, retrieval periods, and deletion follow the Agreement.
2 Export register
Exports use structured, commonly used, machine-readable formats. Available fields, structures, and formats depend on the source data, the agreed modeling scope, and the features enabled. Sellforte provides the open interfaces, supporting information, and interoperability required by applicable law, free of charge.
Dataset or asset | Data structures | Available formats and specifications | Export method and limitations |
Customer-provided data | Customer-specific source datasets and retained records. Fields, types, keys, relationships, units, and time zones depend on the connected sources and agreed configuration; documentation accompanies or is agreed for the export. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. Encoding, delimiters, and schema details are documented for the requested export. | Use available self-service downloads for partial exports or contact support@sellforte.com for a full export. Identity and authority are verified. |
Analysis Results | Delivered customer-specific Analysis Results, metrics, estimates, forecasts, and reports; granularity and dimensions follow the agreed modeling scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. Customer-specific schema documentation is provided with or agreed for the export. | Self-service where available, otherwise by request to support@sellforte.com. |
Customer-specific settings and digital assets | Retained customer-specific configurations and transferable digital assets within the Agreement’s export scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. | Request through support@sellforte.com. |
Other exportable data and metadata | Retained AI inputs, AI Output, conversation history, customer-specific usage and interaction metadata, and Automated Action instructions, approvals, and records within the applicable export scope. | CSV, XLSX, and JSON, as appropriate to the data; other formats as agreed. | Request through support@sellforte.com. |
XLSX has worksheet row limits; larger datasets use CSV, JSON, or another agreed format.
3 Infrastructure and protection against government access
Sellforte Solutions Oy is established in Finland. The Online Service is hosted on AWS in Ireland (eu-west-1) by default, through Amazon Web Services EMEA SARL in Luxembourg. Google Cloud (Google Cloud EMEA Limited, Ireland) is available on request, with EU hosting by default. Fivetran provides data connectors with EU processing by default. Other regions are used only as agreed with the Customer. Annex C to the DPA identifies all subprocessors and their locations.
Sellforte uses access restrictions, encryption, contractual safeguards, and review procedures to prevent unlawful governmental access to non-personal data held in the EU. It checks the validity and scope of requests, challenges them where required, notifies the Customer where permitted, and discloses only what is legally required. Contact privacy@sellforte.com for more information.
Previous versions: Before round 4 · Before round 3.
