Sellforte Data Switching Notice

Version 2026-09-11

This notice explains export, switching, erasure, and international-access safeguards. ToS Sections 11.7 to 11.10 and 17.6 to 17.8 govern the applicable rights, process, and fees.

1 Requesting an export or switch

For a data export, use an available Online Service export feature or contact support@sellforte.com. Exporting data, using another service in parallel, stopping use, or withholding inputs does not itself terminate the Order Form or end payment obligations.

For a full switch or erasure under ToS Section 11.9, email notices@sellforte.com, identify the affected Order Form, and state whether you are switching to another provider, moving to your own infrastructure, or terminating and erasing data. For switching, identify the destination and necessary contacts. A qualifying full-switch or erasure notice is itself the contractual termination notice; no second cancellation is needed.

Where the EU Data Act applies, the notice period is two months or a shorter agreed period, even during a Minimum Term. Switching follows without undue delay within 30 calendar days after that notice period. If technically unfeasible, Sellforte explains why within 14 working days of the request and specifies an alternative transition of no more than seven months. The Customer may extend the transition once for a period it considers appropriate. Sellforte provides the required assistance, continuity, risk information, and security, and the Parties cooperate in good faith.

The affected Order Form ends on successful completion of switching, or at the end of the notice period for erasure without switching. Sellforte confirms termination.

2 Exportable Data and protected technology

Exportable Data covers retained Customer-provided and connected inputs; Analysis Results and reports; AI inputs, AI Output, and history; Customer-specific configurations and digital assets; and Customer-specific usage metadata and Automated Action instructions, approvals, and execution records, within ToS Section 11.7. Only retained data is available; every original format or historical version need not be stored.

Protected internal technology and other excluded categories follow that Section. Exclusions must not prevent lawful switching or legally required exports. Sellforte need not replicate its service in the destination or build new technology beyond applicable obligations. Credentials and secrets require secure handling and, where appropriate, reauthorization.

3 Formats and export register

Exports use structured, commonly used, machine-readable formats appropriate to the data. Available export formats, data structures, methods, and technical limitations may vary by Customer and service configuration. Contact support@sellforte.com for the details applicable to your configuration and to arrange an export. Sellforte provides the interfaces, information, and interoperability required for its service type under applicable law.

4 Fees and deletion

Standard exports and switching assistance required by the EU Data Act are free. Optional work beyond those requirements needs separate agreement and payment. Subscription and committed fees follow ToS Section 17.8: ordinary termination follows the normal invoicing cycle; an earlier switch or erasure triggers invoicing of remaining committed fees on the termination date, payable on the agreed terms. Amounts already paid or invoiced are credited. Where a contractual exit right ends future fees, unpaid fees through termination remain due and prepayments for later periods are refunded pro rata. Mandatory rights remain unaffected.

Exportable Data remains retrievable for 30 days after termination or completion of switching, whichever is later, unless earlier deletion is requested or a longer period is agreed. It is then deleted from active systems. Backups expire within 12 months after that later event, and sooner where feasible or required. Earlier deadlines under law, the DPA, lawful Customer instructions, or source-provider terms prevail. Protected retention for legal purposes and deletion confirmation follow ToS Section 17.6; Customer Personal Data also follows DPA Section 11.

5 Infrastructure and international access

Sellforte Solutions Oy is established in Finland. AWS hosting defaults to Ireland (eu-west-1), with other regions possible under agreed customer requirements or backup arrangements. Google Cloud is an alternative on request, with EU hosting by default; Fivetran ingestion also defaults to the EU. Other regions and international access remain subject to the Agreement and DPA. DPA Annex C identifies infrastructure jurisdictions, providers, and relevant access.

Sellforte uses access controls, encryption, contractual safeguards, and request-review procedures to prevent unlawful government access to EU-held data. It assesses requests, notifies the Customer where permitted, challenges requests where required, and limits disclosure to what is legally required under ToS Section 11.10. Customer Personal Data transfers additionally follow the DPA. Contact privacy@sellforte.com for safeguard information.

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