User Management
How access, invitations, and login work in Sellforte
This article covers how access to Sellforte works, how to invite colleagues, and what to do when login does not go as expected.
What is my login URL?
Your login URL is company specific and is provided by your Sellforte contact when onboarding starts. Bookmark the URL once you receive it so you can return to it quickly, and ask your admin or Sellforte contact if you ever lose track of it.
How do I log in?
Open your tenant URL and sign in with the email address that received the invitation. First time users set a password through the invitation email. Bookmark the tenant URL so you do not have to search for it each time.
How do I invite team members?
Admins can invite new users directly from the interface under Admin, then User management. Enter the email address of the person you want to invite and confirm. They will receive an invitation email with a link to set their password. From the same view, admins can also change roles, remove users, and see who currently has access. If you are not an admin and need to add someone, ask your admin or your Sellforte contact.
How do I get access to Sellforte?
Access is granted by an admin at your company. If you do not yet have an account, ask a colleague who already uses Sellforte to invite you, or reach out to your Sellforte contact. Once an invitation is sent, you will receive an email with a link to set your password and log in.
My invitation link expired, what should I do?
Invitations are valid for five days. If the link has expired, go directly to your tenant login URL, click Forgot your password, and enter the email address the invitation was sent to. You will receive a fresh link that lets you set your password and log in.
How does multi factor authentication work?
Sellforte uses email based multi factor authentication. When you log in with your email and password, a one time verification code is sent to the same email address. Enter the code on the login screen to complete sign in. Since the code is delivered to your inbox, no authenticator app or separate device is needed, but you do need access to the email account tied to your Sellforte user. If the code does not arrive, check your spam folder and confirm the address is correct before requesting a new one.
Do my IP address need to be whitelisted?
In most cases no. If specifically agreed during onboarding, your tenant can run on a Sellforte environment that is secured by IP whitelisting. If your tenant is one of these and the login page will not open, the most likely reason is that your current IP address is not on the allowlist. Connecting to your company VPN usually resolves this, since the company IP should already be whitelisted. If you need to work from an address that is not covered, ask your Sellforte contact to add your IP or range. If you are unsure which setup your tenant uses, your Sellforte contact can confirm.
What if I still cannot log in?
If none of the steps above resolve the issue, contact your admin first, since most access problems are handled through User management. If the problem persists, reach out to your Sellforte contact or write to support@sellforte.com with the tenant URL and the email address you are trying to use, and we will help sort it out.